Bobcaygeon FAQ | Pigeon Lake Resort

We are open from Victoria Day Long weekend to the Thanksgiving Weekend; however, there is always someone available to answer your questions via phone or email – high or low season.

During our off season, please allow for 24 hours for a response.

WHEN AND WHERE DO I CHECK-IN?

Guests will be able to check-in after 4:00 PM and 8 PM on the arrival date at the Main Office; please make arrangements prior to date of arrival if you will be arriving after 8 PM.

WHAT TIME IS CHECK-OUT?

Guests are asked to check-out at 10:00 AM on the departure date.

Sunday check out time: 5 pm

ARE THE RATES UP TO DATE AND ACCURATE?

Yes, the rates indicated are accurate under each of the cottages/units.

However, for weekend or mid-week rental rates please do contact us directly.

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

We accept E-transfers as well as Cash and all major credit cards – Visa & MasterCard. Sorry we do not accept any form of cheque.

WHAT TAXES AND SERVICES CHARGES ARE ADDED TO MY ACCOUNT?

There is no additional service charge other then what you have opted for; HST is applicable and will be added to your subtotal.

DO YOU CHARGE FOR PARKING, RESORT FEES OR INTERNET?

There are no Resort Fees or any additional fees for internet access. However, the number of parking spots are allocated accordingly to the number of guests. Otherwise, any vehicles exceeding the allotted amount will be asked to pay an additional charge.

ARE YOU PET FRIENDLY?

Yes, we do allow pet with an additional cost of $10 per day for smaller breeds and $15 for bigger breeds. If you are staying for one week, only five days is calculated.

HOW MUCH DO YOU HAVE TO DEPOSIT AND WHEN IS THE REST DUE?

The initial deposit is anywhere between 10%- 50% of the total amount – depending on how far in advance you book. The balance of 50% will be due 7 days prior to your arrival.

WHAT IS YOUR CANCELLATION POLICY?

Deposits are non-refundable if you cancel less than 60 days to the date of arrival unless we are able to rent our your cottage for the entire duration with a deduction of $125.00, plus HST as an administrative fee.

Cancellations made before the cut off date; refunds of the deposit will be issued minus the administration fee of $125.00 HST.

However, we will be happy to forward the entire deposit to a new date without any penalty.

COVID-19 CANCELLATION

In the case of a MANDATORY LOCKDOWN, refunds will not be issued but a voucher will be issued and all monies can be carried over to a future booking within the next 2 years.

WHEN SHOULD I MAKE RESERVATIONS FOR A BIG GROUP AND WHEN IS DEPOSIT REQUIRED?

With the limited number of available cottages, and to ensure that you have the cottage of your choice, we highly recommend that you book your cottages as soon as possible. The deposit is required in order to confirm the booking of the cottages.

WHAT AMENITIES DO YOU HAVE ON SITE?

We have a children’s playground, water play structure, Salt Water Swimming Pool, Canoes, Kayak, Boat rental, wi-fi, satellite TV in every unit.

WILL YOUR SWIMMING POOL BE OPEN THIS YEAR?

We will be opening our pool if we are permitted to do so under the guidence of the Peterborough Health Unit

ARE CAMPFIRES ALLOWED?

Yes, campfires are allowed but for the safety of our other patrons, each cottage does have a designated spot is campfires are only permitted there.

DO YOU SUPPLY FIREWOOD FOR COTTAGES?

No, we do not supply firewood, however, you will be able to purchase them as we do have a limited supply in stock.

DO YOU HAVE CLEANING SERVICES?

Currently, we do not offer a cleaning service.

ARE THERE LAUNDRY FACILITIES FOR GUESTS?

We do have laundry facilities on site available for use.

DON'T SEE YOUR QUESTION?

No problem. Send us an email at info@bluepigeonresort.com or give us a call at 705-731-0001 to ask us anything else that we may have missed.

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